MetLife

In a moment along the customer journey that often heightens frustration and confusion, like auto claims, customer education must be highly relevant in order to resonate and reduce dissatisfaction.

MetLife delivers video-powered experiences in order to guide its members through their claims process. Individualized VX provides viewers with their unique claim details and their deductible responsibilities to eliminate confusion, and local repair shop contact information is provided to assure the claims process is moving along.